• Credit card (VISA/Master/AMEX/JCB)
• Convenience store payment (Lawson/FamilyMart/Seven-Eleven/Ministop/Daily Yamazaki) *Japan only
• QR code payment (Rakuten Pay/PayPay/LINE Pay/Merpay) *Japan only
• Smartphone payment (Apple Pay/Google Pay)
• Shop Pay
• PayPal
• Korean credit cards (BC Card/KB Card/Samsung Card/Hyundai Card/Lotte Card/Shinhan Card/NH Card/Hana Card)

Shipping is a flat rate of 185 yen within Japan. International shipping outside of Japan is a flat rate of 3,000 yen.

Delivery will be handled exclusively by Japan Post.

Delivery is available to the USA, UK, Australia, Canada, Switzerland, Singapore, Norway, Japan, New Zealand, and South Korea.

If you have any requests, please contact us.

LINE Consultation

As items are made to order, we ship within two weeks.

During busy periods, it may take a little longer.

Items are not reserved until the order process is complete.

Please note that items may sell out during the purchase process.

This can occur frequently, especially when there is a high volume of orders.

You can make changes within 30 minutes of placing your order, but please contact us as soon as possible.

LINE Consultation

Once your order is complete, we will send you an order confirmation email.

If you do not receive the email, please check your spam folder, especially if you use services such as Yahoo! Mail or Hotmail.

If the email is in your spam folder, we would appreciate it if you could mark it as not spam.

Additionally, if you use Hotmail, please add our email address to your address book.

If you use a mobile carrier email (e.g., @docomo.ne.jp, @ezweb.ne.jp, @softbank.ne.jp) and have set up domain-specific reception/rejection, please ensure that you configure your settings to receive emails from "@fuppydog.com".

If you have any concerns, please contact us.

LINE Consultation

We typically respond to inquiries within 24 hours (excluding weekends, holidays, and year-end/New Year holidays).

If you do not receive a reply, please check your mobile carrier's domain reception settings. If you are using a mobile email address such as "@docomo.ne.jp", "@ezweb.ne.jp", or "@softbank.ne.jp", please set your device to receive emails from "@fuppydog.com".

If there is an error in the address you registered at the time of purchase, or if the storage period is exceeded, the product will be returned to us.

As we are unable to cancel your order, we will resend the item after charging an additional shipping fee (¥300).

1. We do not accept returns or refunds for reasons not attributable to our company.
2. Since our original products are made-to-order, cancellations or changes to orders are not possible once they have been placed.
3. Although we thoroughly inspect products before shipping, please check the contents of your order upon receipt. Please make sure to check for any defects or discrepancies from your order before use.
4. If you receive a defective product or an incorrect item, please contact us within 3 days of arrival.
   *We will not be able to respond to requests made after 4 days.

You can make changes within 5 days of placing your order. (We are closed on weekends and national holidays.)

Please contact us via the inquiry form or LINE.

After placing an order, you can review your purchase information in the order confirmation email that is automatically sent to your registered email address.

Additionally, if you register as a member, you can check your order history from My Page, so please make use of this feature.

We do not accept cancellations or exchanges due to customer convenience.

Please note that we are unable to accept cancellations once an order has been confirmed.

We do not accept additional orders or changes to size or color after an order has been placed.

If you have any questions, please contact us via the inquiry form or LINE.